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I was perma band when the server came up after 3.5 patch

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When the server came back up after the 3.5 patch. I was perma band. It states the reson as muliple accounts and impersonation. I have multiple payed patron accounts and multiple computers that my husband I play AA on. As for impersonation I have no clue what they are talking about as 98% of the time I dont talk in game. How can I be i impersonating someone if I dont talk to anyone ingame. Please address this issue ticket 923392

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