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GM Aleniss is making fun on me

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I played few months on reckoning and I was planning to come back on my first server (Morpheus)
I started to play, everything was fine but I realise I didn't had my ranger's farmhouse anymore. When I was playing rift the trion support had a brain in there head. But I guess having a brain is not a requirement anymore. I quote

Thank you for contacting us regarding ArcheAge. Unfortunately, we're unable to assist with your request as our logs indicate that you have not lost that housing design recently. I apologize for the inconvenience, as we try to make every effort to correct any issue our players may have.

GM Aleniss
I didn't realise I lost my design recently because I was spending money on reckoning server!!!!! When I came back to Morpheus I want everything I had.
Anyone know a phone number to call them or something

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