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Regarding the Winter Maiden regrade bonus event issues

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Greetings Adventurers,

As many of you are aware, today marked the beginning of the Winter Maiden Festival and, with it, a special bonus to regrade chances.

However, many of you who participated in this regrade bonus event this morning have pointed out that there is a large chance the event bonus may not carry over to ship components or pet armor regrades.

As it was written to us, this event should increase regrade chances by 1.5x. It was not specifically said that this event would not apply to ship regrades or pet accessory regrades.

This issue should currently only impact North America, as the European server has not yet been updated with the Winter Maiden Festival. European players, please proceed with caution and follow the notice below once your server is updated with the festival.

We are reaching out to XL to assist with this investigation but, until we can speak with them and appropriately confirm what is going on, we are making the recommendation that players only regrade ship components and pet accessories at their own risk and consider the bonuses to not be in place at this time. The bonus on weapon, accessories, and armor regrades is being applied appropriately.

We will be in contact with XL in a routine meeting as of this evening, and we will give an update on the situation as of tomorrow. This will give them time to assess the issue and investigate.

Meanwhile, the ArcheAge team here at Trion will investigate our options for how we can help. If there is a confirmed issue from XL, we will see what we can do for those who experienced a failure on a Ship Component or Pet Accessories Regrade thatÂs between Rare and Celestial levels on North America this morning.

We will use this thread to keep everyone updated on our progress. Thank you for your patience.

Sincerely,
The ArcheAge Team


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