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Ringing in the Future: NVIDIA and Amdocs Bring Custom Generative AI to Global Telco Industry


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The telecommunications industry — the backbone of today’s interconnected world — is valued at a staggering $1.7 trillion globally, according to IDC.

It’s a massive operation, as telcos process hundreds of petabytes of data in their networks each day. That magnitude is only increasing, as the total amount of data transacted globally is forecast to grow to more than 180 zettabytes by 2025.

To meet this demand for data processing and analysis, telcos are turning to generative AI, which is improving efficiency and productivity across industries.

NVIDIA announced an AI foundry service — a collection of NVIDIA AI Foundation Models, NVIDIA NeMo framework and tools, and NVIDIA DGX Cloud AI supercomputing and services — that gives enterprises an end-to-end solution for creating and optimizing custom generative AI models.

Using the AI foundry service, Amdocs, a leading provider of software and services for communications and media providers, will optimize enterprise-grade large language models for the telco and media industries to efficiently deploy generative AI use cases across their businesses, from customer experiences to network operations and provisioning. The LLMs will run on NVIDIA accelerated computing as part of the Amdocs amAIz framework.

The collaboration builds on the previously announced Amdocs-Microsoft partnership, enabling service providers to adopt these applications in secure, trusted environments, including on premises and in the cloud.

Custom Models for Custom Results

While preliminary applications of generative AI used broad datasets, enterprises have become increasingly focused on developing custom models to perform specialized, industry-specific skills.

By training models on proprietary data, telcos can deliver tailored solutions that produce more accurate results for their use cases.

To simplify the development, tuning and deployment of such custom models, Amdocs is integrating the new NVIDIA AI foundry service.

Equipped with these new generative AI capabilities — including guardrail features — service providers can enhance performance, optimize resource utilization and flexibly scale to meet future needs.

Amdocs’ Global Telco Ecosystem Footprint

More than 350 of the world’s leading telecom and media companies across 90 countries take advantage of Amdocs services each day, including 27 of the world’s top 30 service providers, according to OMDIA.(1) Powering more than 1.7 billion daily digital journeys, Amdocs platforms impact more than 3 billion people around the world.

NVIDIA and Amdocs are exploring several generative AI use cases to simplify and improve operations by providing secure, cost-effective, and high-performance generative AI capabilities.

Initial use cases span customer care, including accelerating resolution of customer inquiries by drawing information from across company data.

And in network operations, the companies are exploring ways to generate solutions to address configuration, coverage or performance issues as they arise.

(1) Source: OMDIA 2022 revenue estimates, excludes China.

Stay up to date on the latest NVIDIA generative AI news and technologies and Microsoft Azure AI News.

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