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Didn´t receive my Homecoming Warrior Package July 2019

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I submitted this product on the store 1 week ago and i didn´t receive it yet. I think maybe it is because when i did it, i saw that the char was on the server shatigon and it was deleted before...
I opened a ticket 1 week before and still no answer... Ticket nº: (1231066)

I really need that for comming back. Otherwise it will be so hard to get the new gear for me.

Thank you for your time

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