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Glyph account bugged cant see new characters

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Hello, i returned to the game and created a new char, buy i cant see it on glyph. So i cant get any pack because my char is not listed on glyph. Also i see 2 old characters from 2 old servers that doesnt exist anymore.
I wrote a ticket few days ago but not answer received.
Thats what i see when i try to redeem a pack:

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