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Help - Used Apex and didnt get credits

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I need help, i just used Apex, and didnt receive 1250 credits. Please return me the Apex back or the credits. I also send the ticket on the glyph support but u seem to have issues there, thats why i am sending the message here.

Region: Europe
Server: Ezi (fresh server)
Character name: Element

Thanks in advance!

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