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Castle Compensation - This is what I got

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So I had a fully built Sungold castle, with all the fixings before server Evolution merges. Fully built walls, advanced farms, gatehouse, marketplace, capital building etc.

This is what I got for castle compensation after merge, with multiple tickets open to explain the situation... 11 lumber, 4 mornstones (what?) and 5 stone brick. Is this a joke?

Here are the mails I received from the Archeage Team:




I am hoping this is a mistake, a misunderstanding, an error of some sort. I have re-opened the ticket and am patiently awaiting a response.

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