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Apex credits not applied

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So i just bought an apex off the auction house on ezi server and used it to gain the credits, almost immediately after using it the server disconnected me and i was unable to log in for 15 minutes due to a "authentication failure"
Upon loading in the credits have not been applied and the apex is gone..

Any staff that can look into this? Ive submitted a ticket but seeing as im still waiting on a ticket on my other account from November i figured id post here too

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