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Transfer problem

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I already sent two requests (#1183411 & #1184962) but never had a proper answer... So I'm searching help here.
I used to play AA a lot, but had to stop during nov-dec period. When I came back January 2nd, I saw that my character was stucked in the old server "Taris", and that I'm unable to move it... Do you guys have any solution to it (except creating a new one)
Thanks :)

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