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PATRON buff missing ingame, active on webpage

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Hello patron buff is missing on both my accounts, it was recently extended, i have confirmation in my mailbox, shows active on webpage but its missing ingame. I rised the tickets for both accounts but without fast fix my lands might expire and also im loosing patron time ....
Your request (1185755) has been received and will be reviewed by our support staff.
Your request (1185757) has been received and will be reviewed by our support staff.

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