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Can you guys reply my ticket further!

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Hey regarding my ticket #1167519
I haven't heard back from you're support for 5 days, siens I cannot play it is really game throwing I am now on nearly 2 weeks where I haven't been able to play due to a bug from you're site, I cannot move, This matter is game throwing, and so far I'm paying for a service i wont get, it is really frustrating to have payed patron and not being able to play with it.

Can you guys PLEASE PLEASE PLEASE finnish a support ticket after you started replying on it.

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