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Double up event on apex not paying the extra apex

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Bought the $49.99 apex bundle yesterday and I have not gotten my extra 5 apex.
There is a ticket in and no one has viewed it.

I suggest someone gets to it before I start to chargeback. and others start to chargeback. and Gamigo ends up losing massive amounts of money.

We will only wait so long before we get fed up.

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