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Support ticket death?

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Ticket: 1159785
Opened: Saturday at 08:41 (almost 1 week)
Posts: 1 (starting post)
Last activity: 3 days ago

it seems like someone looked at the ticket and decided ¤¤¤¤ that but it reset the activity that should be reading 1 week. did this push my ticket back down the Q and if so why?

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