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Account banned :confused:

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So, i got my account permanently chat banned and had a 3 days ban for renaming mounts as bypassing my chatban, the email said it was my last warning, but the ban came some weeks after i renamed my mounts to talk, in between something unusual happened on the recent released (by that time) Naval arenas; i was able to talk there, even tho i was chat banned for almost 3 years... and i happened to say something and get flagged by the chat filter (that i think its the most ridiculous thing because the game have an option to block offensive words) and got my account permanently banned because of that.
What i mean with all this is, i got my 3 days ban, and last warning after i did what got me permanently banned. Can someone help? i really wanna play this game again.

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