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Not eligible for EU compensation = U WOT ?

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ticket #1025131

Been playing on 4 different accoutns with dc's every 10 minutes during the DDOS week,might not have played everyday cos i got so pissed at the dc's but I QUOTE :



Thank you for contacting us regarding ArcheAge. Unfortunately, we're unable to assist with your request as your account is not eligible for this compensation. I apologize for the inconvenience, as we try to make every effort to correct any issue our players may have.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing ArcheAge."
Beg you pardon ? I hope you'll fix this one or i'm gone, spent a ♥♥♥♥ing week watching those compensation threads

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