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Turned in packs into cinder with shadow merchant and got suspected user

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Apparently nobody at trion is working today. about 6 hours ago i was turning in larders at cinder when after i turned in 2 larders i got a suspected user debuff for hours also got it on 2 of my alts after they turned in 2 packs. now that the suspected user debuff is off my main acct i am still unable to teleport or do anything else. is anyone at trion able to help me or explain why this happend and why i havent gotten one response from trion customer support this is getting ridiculous..... REQUEST #953137

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