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Get suspended when im woke up

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One day, when I will play archeage with my account when I wake up. I suddenly got a notification that my account has been exposed suspended. There asked to contact trion wolrds appeals.
But I only get a reply if I am fraudelent activity. But why, i do not do fraudelent act, no play with bot, no play with macro, i hope my account can be used again
When i ask what fraudelent , GM no answer me at email for long...long....long days.....

Ticket that I open in trion worlds appeals: # 838964
In game Name: Erica
Server: Vengeance

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