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Contract J.A.C.K. - Just Another Contract Killer

English (North America) version 1.1

Readme File

October 30, 2003

 

***********************************************************************

About This Document:

 

Thank you for purchasing Contract J.A.C.K.

 

This document contains last-minute information about Contract J.A.C.K.

and other information about the program not found in the game manual.

This README file includes information that pertains to general problems

and questions you may have concerning the game or your computer. Should

you experience any problems with the game, please refer to this file

first before contacting technical support for assistance. If you cannot

find an answer to your problem in this document, then please refer to

sections VIII and X below for additional options.

 

 

***********************************************************************

 

TABLE OF CONTENTS

 

I. INTRODUCTION

II. SYSTEM REQUIREMENTS

III. INSTALLATION INSTRUCTIONS

IV. NOTES ON COMPATIBILITY

V. MULTIPLAYER NOTES

VI. KNOWN ISSUES

VII. PERFORMANCE

VIII. VERSION HISTORY

IX. CONTRACT J.A.C.K. SITES

X. CREDITS AND SPECIAL THANKS

XI. CONTACTING SIERRA

 

 

I. INTRODUCTION

===============

 

They call you Contract J.A.C.K. - Just Another Contract Killer. You have a

reputation for being able to solve problems, particularly in cases of

questionable legality. But now you've got problems of your own.

 

The legendary chief assassin for the H.A.R.M. organization has given

you a mission-whether you want it or not. An Italian criminal organization

has plans to take H.A.R.M. down and you must stop them. In doing so, you'll

contend with the deadliest enemies you've seen and survive against

ridiculous odds to complete your mission.

 

 

II. SYSTEM REQUIREMENTS

=======================

In order to install and play Contract J.A.C.K, your system must meet or exceed

the following minimum system requirements:

 

733MHz Pentium® III or equivalent

US version of Windows® 98 / 98SE / ME / 2000 (with latest service pack)/ XP

128 MB RAM (256MB for Windows® XP)

32MB Direct3D compatible video card with HARDWARE T&L, 32-bit color

support, and DirectX 8.1 compatible driver

DirectSound® compatible 16-bit sound card with DirectX 8.1 compatible

driver

Windows® compatible keyboard and Mouse

DirectX® 8.1 or higher.

1.8GB free Hard Drive Space for installation + additional hard drive space

for a Windows® swap file and saved game files.

100% Windows® 98 compatible computer system (including compatible

32-bit drivers for CD-ROM, video card, sound card and input devices)

56k Modem or LAN for multiplayer games*

 

In order to play the game at the recommended resolution, detail and performance levels, your computer should meet or exceed the following specifications:

 

1 GHz Pentium® III or equivalent

US version of Windows® 98 / 98SE / ME / 2000 (with latest service pack)/ XP

256MB RAM

64MB Direct3D compatible video card with HARDWARE T&L, 32-bit color support,and

DirectX 8.1 compatible driver

DirectSound® compatible 16-bit sound card with DirectX 8.1 compatible driver that

supports EAX 2.0

Windows® compatible keyboard and Mouse

DirectX® 8.1 or higher

1.8GB free Hard Drive Space for installation + additional hard drive space

for a Windows® swap file and saved game files.

100% Windows® compatible computer system (including compatible

32-bit drivers for CD-ROM, video card, sound card and input devices)

Broadband Internet connection or LAN for Multiplayer*

 

*Please note that in order to host or join a multiplayer game, your computer

should meet or exceed the recommended system requirements.

 

 

III. INSTALLATION INSTRUCTIONS

==============================

 

To begin, insert Disc 1 into your CD-ROM drive. Within a few seconds, the setup application should start. If the setup application does not appear automatically

within a reasonable amount of time, then double click the My Computer icon on your Windows® desktop, then on your CD-ROM drive icon, and then on the Setup.exe icon.

 

Once the installer is running, just follow the on-screen prompts to complete the

installation.

 

NOTE: During installation you will be prompted to install Microsoft's DirectX. Directx version 8.1 or higher must be installed before playing.

 

To launch the game once installation has finished, double click the Contract JACK

icon on your desktop, or:

 

1) Click on the Windows® Start button

2) Select Programs

3) Select Sierra

4) Select Contract JACK

5) Click on the Contract JACK icon

 

Once the launcher appears on the screen, you’ll be presented with the following options:

 

Play: Click on this to launch the game. The first time you launch, you will be prompted to choose a performance setting that fits your particular system configuration. Read the

descriptions of each setting and choose the one that is the closest match for your

hardware. Please note that choosing a setting higher than your system can support will

likely result in unsatisfactory performance.

 

Display: This option will allow you to choose from a list of available display resolutions prior to running the game.

 

Options: This section contains options that can be used to turn various game features on and off. These options should only be used if you encounter problems when running the game and should not be changed if everything is functioning normally.

 

Uninstall: This allows you to easily remove the game files from your hard drive. Please

note that certain installation files may become shared by other programs, so you may be

prompted for confirmation before some of these files are removed. Also, your saved game

folders will remain in case you want to reinstall at a later date.

 

Quit: Closes the Launcher application without starting the game.

 

 

 

IV. NOTES ON COMPATIBILITY

==========================

 

FUNCTIONALITY

 

Contract J.A.C.K. is designed to function with Windows®

98/98SE/ME/2000/XP-compatible graphics and sound cards. Drivers

for these devices are provided by Windows® itself or the

respective card manufacturers and may occasionally result in

compatibility problems beyond our control.

 

Contract J.A.C.K. does not support the Windows® 95 operating system since the

application requires proper installation and functionality of DirectX 8.1 or higher.

Microsoft does not provide or support DirectX 8.1 for Windows® 95.

 

If you experience any problems, it is always recommended that you obtain the latest

drivers for your hardware. Driver updates resolve the overwhelming majority of

compatibility issues. Most hardware vendors make their drivers available on their web

site. If you are unsure of a web site URL for a particular hardware vendor, you may

want to try accessing one of the popular Windows® software update sites such as:

 

http://www.windrivers.com

 

Additionally, a brief list of the chipset and board manufacturer web sites appears

below for your reference.

 

SUPPORTED VIDEO CARD CHIPSETS WITH LATEST DRIVER VERSION INFO:

 

NVIDIA

 

Detonator Drivers (WIN 2000/XP): v45.23

Detonator Drivers (WIN 98/98SE/ME) v45.23

GeForce 256 Series

GeForce 2 Series

GeForce 3 Series

GeForce 4 Series

GeForce FX Series

 

ATI

 

Catalyst Drivers (Win XP/2000): v6.14.10.6378

Catalyst Drivers (Win98/ME) v4.14.01.9113

Radeon 7200

Radeon 7500

Radeon 8500

Radeon 9000 (9000 Pro)

Radeon 9500 (9500 Pro)

Radeon 9600 (9600 Pro)

Radeon 9700 (9700 Pro)

Radeon 9800 (9800 Pro)

 

MATROX

 

Parhelia Drivers (Win2000/XP): v1.04.01.003

Parhelia 512

 

WEB LINKS

 

ATI: http://www.ati.com/support/driver.html

Creative: http://www.americas.creative.com/support/w...asp?RD=download

Matrox: http://www.matrox.com/mga/support/drivers/latest/home.cfm

NVIDIA: http://www.nvidia.com

Turtle Beach: http://www.turtlebeach.com/site/kb_ftp/585ftp.asp

 

NOTE: While Intel's 865G integrated chipset does not contain a hardware T&L unit,

it may be possible to play Contract J.A.C.K. on this hardware at low detail.

Please be aware that this is not officially supported, however.

 

V. MULTIPLAYER NOTES

=====================

 

Hosting a game on a system that falls below the recommended system requirements will result in poor performance for both the host and all clients.

 

Hosts running on a 56k connection should set the player limit no higher than 2 to avoid bandwidth saturation and packet loss.

 

Please see the serverreadme.txt file in your main Contract J.A.C.K. installation folder for instructions on setting up and running a dedicated server.

 

In doomsday mode, pieces of the device may be hidden by the body of a player who died while holding them. Pressing the mode object key (default G) while aiming at the center of the body will pick up the piece, even if you cannot see it.

 

 

VI. KNOWN ISSUES

=================

 

Global:

 

Make sure that all applications that are running in the background such as

Virus scanners, Desktop Utilities (menus/toolbars), Media Players, and

chat programs are disabled before running Contract J.A.C.K.

 

Selecting a display resolution that is supported by your video card but

not your monitor will result in a black screen. If this occurs, use

Alt-F4 to quit the application, and then use the display option in the

launcher (ContractJack.exe) to select a resolution supported by

your monitor.

 

Task-switching with ALT-TAB or the Windows® Key back to the desktop while

running the game is not recommended.

 

WINDOWS® 2000/XP:

 

Windows® XP users must have access to the Computer Administrator's account

in order to install and play Contract J.A.C.K..

 

Windows® 2000 users please download the latest service pack before playing.

 

Striking the Shift key five times may cause the 'Sticky Key' feature to

become enabled in Windows® 2000. If this happens, the feature will task

switch to a desktop dialogue box with options related to this feature,

including one to disable it entirely.

 

WINDOWS® 98/ME:

 

If you cannot launch the game after playing previously without first

rebooting your system, then be sure to get the latest critical and

recommended updates for your operating system via Windows® Update.

 

 

GRAPHICS:

 

SYSTEMS WITH VIA CHIPSETS:

Always update the 4 in 1 drivers to avoid possible instability problems

with your graphics card. You can find these here:

 

http://downloads.viaarena.com/drivers/4in1/VIA_4in1_443v.zip

 

ATI RADEON SERIES:

Mouse cursor flickers on screen during game after changing in-game

resolution. Make sure that the latest Radeon Catalyst drivers are

installed. Also going back into the menus and then back into the game will

also correct this issue.

 

Detail textures currently appear washed out and dull on some Radeon cards.

A future update from ATI should correct this. In the meantime, it is

recommended that you turn Detail Textures OFF in the Display options menu

under Performance if this occurs.

 

ATI RADEON 7200:

Textures on very thin polys (such as power lines) may appear to be broken

into small pieces.

 

ATI RADEON 8500:

When the hardware cursor option is enabled, the mouse cursor may appear

black and white or appear corrupted. Also, the position of the cursor may

be slightly off after changing performance options. Try disabling the

hardware cursor from the "Options" Launcher to correct this issue.

 

Some detail brushes such as pictures on walls and blood splats may disappear

when viewed from a distance.

 

Lockups may occur in some cut scenes and during certain gameplay

situations. ATI has fixed this issue with a special driver version. You

can obtain this driver at http://www.ati.com/support/infobase/4094.html

 

ATI RADEON 9OOO SERIES:

During cinematics, semi translucent bars may appear at the top and bottom

of the screen. Please make sure that the Texture Quality option under the

ATI Direct 3d settings which can be found under Display Settings is set to

highest.

 

ATI RADEON PRO SERIES:

Textures at the sides and corners of your screen may disappear when you

approach them. Updating to the latest version of ATi's Catalyst driver

will fix this issue.

 

Users of these cards may also encounter a crash after bringing up the

multiplayer join menu more than once, and then remaining on this screen

for a while. This appears to be a driver issue.

 

MATROX PARHELIA 512:

Some very early versions of this card may exhibit missing textures on some

surfaces when weapons are fired or the key chain flashlight is used.

During certain cinematics, shadows on the faces and necks of models will

appear to be very jagged.

 

Frequent lockups may also occur with all driver revisions for this card

prior to v1.01.00.080. Please be sure to update to the latest driver

prior to playing the game.

 

NVIDIA GEFORCE CHIPSETS:

Running the game with outdated drivers may result in crashes during

gameplay. It is highly recommended that you first update to the latest

detonator drivers available before playing. Refer to Section V. for more

information on the latest drivers available.

 

XABRE 400:

Graphical anomalies such as streaks stretching outwards from bullet marks

may occur when using this card. This seems to be a driver problem.

 

UNSUPPORTED VIDEO CARDS:

Any video card that's not equipped with Hardware T&L (Transform and

Lighting) will suffer either poor performance or complete malfunction.

Even though the Matrox Millennium G550 and S3 Savage Chipsets are known to

have T&L support, these cards only support this feature through their

Software and do not meet the minimum requirement of support through

Hardware. Please review Section V. for the supported Video Card Chipsets

list.

 

 

SOUND:

 

GENERAL:

 

If the in-game sounds and dialogue (voices) do not play, or there are

problems with the quality of these sounds, then please try each of the

following steps (in order) before playing again. Note that you should only

try one solution at a time, since trying them all can greatly reduce the

overall sound quality of the game.

 

1. Make sure that you have the latest drivers available for your sound

hardware installed. These can usually be found on the manufacturer's

website.

 

2. From your main installation folder (the Default is C:\Program

Files\Sierra\Contract JACK), double click on the file named

WMFADist.exe, and then follow the on-screen instructions. This will

manually install the audio codec that is required by the game.

 

3. From the in-game sound options menu,change the sound quality option

from high to low, or vice-versa.

 

4. Refer to the sections below for specific troubleshooting information

for your particular sound card.

 

5. From the launcher application, click on the "options" button and

then click on the box next to "Disable Sound Filters".

 

6. From the launcher application, click on the "options" button and

then click on the box next to "Disable Hardware Sound".

 

Please note that since this game uses an MP3 codec for sound, the Nimo

codec pack may cause speech and sound to drop out completely. Please

uninstall the Nimo codec pack before installing Contract J.A.C.K.. If

you have already installed the game, please uninstall both the Nimo codec

pack and the game, and then reinstall the game only.

 

Also, subtitles will not appear in the game if you do not have a

sound card,or if your soundcard is not detected, or if you have disabled

sound completely in the advanced options menu.

 

 

SOUND BLASTER LIVE! SERIES:

 

If you are using DirectX 9.0, you may experience performance problems when

enemy gunfire is heard. This is a driver issue. To fix the problem, lower

your sound hardware acceleration level in the control panel or in the

sound section of the Dxdiag utility.

 

You may experience missing sound effects and speech with older drivers

(v.4.xx). It's highly recommended that you update to the latest series of

drivers (v.5.xx) to correct this issue. You can check your current

driver version as follows:

 

1. Click on the "Run" option from the Windows® start menu.

2. Type "Dxdiag" (Without the quotes) in the command line and press

<Enter>. This will initiate the DirectX Diagnostic Tool Menu.

3. Select the "Sound" tab to see information on your sound hardware.

4. In the right-hand column of this window is your sound card driver

information.

 

SOUND BLASTER PCI 128:

If you’re experiencing speech and audio dropout, please try the following:

Initiate the launcher, click on options, click on the "Disable

Sound Filters" option. Also check on the Creative website and obtain

the latest driver.

 

SOUND BLASTER AUDIGY:

Weapon fire and AI voices may stop playing during heavy firefights. An

updated driver for the Audigy will fix this issue. Also, EAX sound filtering

effects on some weapon sounds may not reset correctly after climbing out of

water or other areas.

 

If you are using an Audigy card under Windows® 98, dialogue and other effects

may get cut short. To fix the problem, select low quality sound in the

performance section of the options menu.

 

HERCULES GAME THEATER XP:

The volume of certain sound effects may seem unnecessarily loud. A future

driver from Hercules may correct this issue.

 

DIAMOND MONSTER SOUND I&II:

Music throughout the game may be muffled when using these cards. Currently

the manufacturer does not supply DirectX 8.1 audio drivers.

 

NVIDIA NFORCE AUDIO:

All aspects of game audio suffer from high-pitched static and popping

noises. An updated driver (V1.13) should correct this problem and can be

found on NVIDIA's website. (www.nvidia.com)

 

TURTLE BEACH SANTA CRUZ:

If sounds seem missing or the volume of certain sounds changes erratically

throughout the game, please install the latest driver (v.4161 or newer)

from the manufacturer's web site. This should correct the problem.

 

AUREAL VORTEX I&II:

The last available drivers for these cards with Vortex chipsets are not

fully Direct 8.1 compatible. Therefore, these cards cannot be supported

in Contract J.A.C.K. Users of these cards may experience muffled

background music, and missing or muffled sound and dialogue.

 

PHILIPS SEISMIC EDGE:

The audio is some levels may sound muffled. Turning down hardware sound

acceleration in Dxdiag should eliminate this problem.

 

ANALOG DEVICES SOUNDMAX:

Systems with built-in SoundMax cards may crash near the start of the first level.

to fix the problem, set the windows setting for hardware sound acceleration to minimum.

 

PERIPHERALS:

 

LOGITECH MICE:

When the scroll wheel is set to a special function in

Mouseware, activating the scroll wheel during gameplay may have

undesired results. Setting the scroll wheel's function to "Middle

Mouse Button" in Mouseware should resolve the issue.

 

ADVANCED OPTIONS

 

If you're encountering problems running the game, you can try

tweaking some advanced settings in the "Options" window on the game

launcher (double-click ContractJack.exe and click the "OPTIONS" button).

Please note that this is for advanced users only, since tweaking

these settings could very well create other problems in the game.

 

DISABLE SOUND

If this box is checked, there will be no sound effects or subtitles

in the game. Also, dialog and lip-synching will not play correctly.

Music will still play. If you are experiencing problems running

the game and suspect your sound card may be the cause, you might

check this box and see if the problem goes away. If it does then the

problem may be due to a problem with your sound hardware or drivers.

 

DISABLE MUSIC

If this box is checked, there will be no dynamic DirectMusic in

the game. Please use this option for troubleshooting purposes only.

 

DISABLE MOVIES

If this box is checked, the intro logo movies will not be

shown. Use this if your system is having trouble playing these

movies.

 

DISABLE HARDWARE SOUND

If this box is checked, this will disable DirectSound 3D sound support

and could cause performance issues.

 

DISABLE TRIPLEBUFFERING

If this box is checked, video output will not be triple-buffered. With

certain video cards, this may help performance.

 

DISABLE JOYSTICKS

Disables input from joysticks and gamepads. Certain joysticks

and gamepads may interfere with normal mouse or keyboard

control in the game. If you suspect this is occurring, checking

this box before running the game may resolve the problem.

 

DISABLE HARDWARE CURSOR

If the mouse pointer is missing, flickering or otherwise

distorted in the game menus, checking this box may fix the

problem.

 

DISABLE SOUND FILTERS

If this box is checked, sound filtering effects (reverb) will be

disabled. Only cards with EAX 2.0 support will benefit from this

feature. If you experience problems such as static when firing a

weapon underwater, you may need to play with sound filtering disabled.

 

ENABLE SCREENSHOTS

When this is selected, you can use the <F8> key ingame to take screenshots.

The screenshot files will be saved to your main installation folder

as "screenshot#.bmp". Please note that antialiasing will not function when

this mode is enabled, and the game's performance will be lessened.

 

 

VII. PERFORMANCE

================

 

DETAIL SETTINGS

 

When launching the game for the first time, be sure to choose the detail

setting that best fits your system configuration. After the initial

launch, You can change this setting at any time through the performance

options menu.

 

UPGRADING

 

If you are unsatisfied with the level of detail that your system can

handle, then you may wish to consider upgrading. Contract J.A.C.K's

performance is most affected by your video card, followed closely by the

amount of installed memory in your machine. A high end video card will

usually result in considerable framerate improvements, while installing

more RAM will result in shorter load times and less hitching during

gameplay.

 

ASSET PRECACHING

 

If you are using a system with only 128MB of RAM, please note that

enabling asset precaching will result in significantly longer load times.

Unfortunately, leaving this option disabled will result in more hitching

during gameplay. Note that this option defaults to OFF in the low detail

setting.

 

 

VIII. VERSION HISTORY

=====================

 

Version 1.1 (October 30, 2003)

------------------------------

 

* Added the "Powered by GameSpy" logo to the Multiplayer join screen.

 

* Added localization support for Polish and Russian.

 

* A couple of issues involving the use of the F9 key to load saved games

while in the main menu system have been fixed.

 

* An error message reading "Unable to join. The Server is Full." will now

be displayed for all but the fastest client if more than one player

attempts to join a server with only one slot still available.

 

* The "Back" button will now allow you to leave the multiplayer host menu

after attempting to host an Internet game without an active Internet

connection.

 

* Pings for most servers should now display correctly in the multiplayer

join screen. Note that servers that are behind NATs may still show a ping

of 0.

 

* In multiplayer, the IP address for servers with long names will no longer

run off the side of the screen on the in-game player menu.

 

* The heading for the "listgameoptions" SCMD display in Demolition games

now reads "Demolition" instead of "Team Deathmatch".

 

 

IX. Contract J.A.C.K. SITES

===========================

 

WEBSITE LINKS

 

For more information on Contract J.A.C.K. and additional options for

technical support, and the latest updates please visit the following web

sites:

 

The Official Site

http://nolf2.sierra.com

 

Sierra Entertainment

http://www.sierra.com

 

Monolith Productions

http://www.lith.com

 

 

X. CREDITS AND SPECIAL THANKS

=============================

 

Monolith Productions:

 

The Contract J.A.C.K. Team:

(In Alphabetical Order)

 

James Ackley, Lead Sound Designer

Scott Albaugh, Senior 2D/3D Artist/Animator

Matt Allen, Senior 2D/3D Artist

Ellen Beeman, Producer

Curt Collins, 2D/3D Artist

Kevin Deadrick, Level Designer

Michael Drummond, Level Designer

Kevin Francis, Senior Engineer

Jim Geldmacher, Engineer

Jon Gramlich, Associate Producer/QA Lead

Chris Hewett, Director of Development

Rodney Houle, Level Designer

Craig Hubbard, Creative Director/Lead Game Designer

Steve Lee, Senior 2D/3D Artist

David Longo, Art Director/Lead 3D Artist

Piotr Mintus, Engineer

John Mulkey, Lead Level Designer

Jeff Orkin, Senior Engineer

John O'Rorke, Senior Engineer

Brian Pamintuan, Sound Designer

Russ Pecoraro, Engineer

Brad Pendleton, Lead Engineer

Dusty Peterson, 2D/3D Artist

Sasha Runnels, Senior 2D/3D Artist

Wes Saulsberry, Art Lead

Kevin Stephens, Director of Engineering

Akika Tanaka, 2D/3D Artist

Cassano Thruston, Sound Designer

Simon Wong, Motion Capture Engineer

 

Music composed and arranged by Nathan Grigg

 

Special thanks to the following Monolith personnel:

 

Andrea Barringer

Dan Brady

Wayne Burns

Dan Fagan

Terry Franguiadakis

Andy Grant

Jason Hall

J.J. Hoesing

Patti Kail

Eric Kohler

Gary Kussman

Spencer Maiers

Dan Miller

Frank Rooke

Samantha Ryan

Jonathan Stein

Jim Totaro

Jim Wallingford

Sandra Watanabe

Kiyotaka Yaguchi

 

Special thanks to:

 

Justin Cooney, ATI

Todd Clauson, Intel

Cindy Desmarais, Glitchpop

Keith Galocy, NVidia

Greg James, Nvidia

Jamie Lopez, The Actor’s Group

Matt McClellan, Intel

Steve Mitchell, Steve Mitchell Studios

Derek Reynolds, Intel

Kevin Schumacher, Topo Swope Talent

Topo Swope, Topo Swope Talent

 

 

Voice Artists:

 

John Armstrong (Il Pazzo, Thugs, H.A.R.M. guards, Announcements)

Jock Blaney (John Jack, Dmitrij Volkov)

Ken Boynton (H.A.R.M. guards, Announcements, Dr. Harij)

Collin Byrne (Thugs, Danger Danger Thugs, Czech Soldiers, Radio Chat)

David Gehrman (Louie Franco, Thugs, Danger Danger Thugs, Czech Soldiers, Computer)

Jen Taylor (Cate Archer)

 

Choreography:

 

Jenna Hawkins

John Kaufmann

Justin Emeka

 

 

SIERRA ENTERTAINMENT/VIVENDI UNIVERSAL PUBLISHING

 

Executive Producer:

 

Rich Robinson

 

Production Assistant:

 

Angela Mendez

 

VP Development:

 

Kelly Zmak

 

Production Operations Manager:

 

Julie Pitt

 

Director, Marketing:

 

Lee Rossini

 

Brand Manager:

 

Adam Fossa

 

Marketing Associate:

 

Beth Freeman

 

Account Supervisor:

 

Egil Gloersen

 

Director, Public Relations:

 

Sarita Churchill

 

VP QA:

 

Rod Shean

 

QA Director:

 

Stuart Hay

 

QA Brand Manager:

 

David Schapiro

 

QA Project Leads:

 

William Guerrero, Joseph Peren

 

QA Associate Lead:

 

Robert Bare

 

QA Associate Lead:

 

Michael Kurilko

 

QA Testers:

 

Alex Hammond

Andrew Ebert

Armond James

Chris Miller

Daryl Vaughn

David Dionisio

Don Carroll

Dorian White

Dylan Kozlowski

Jerry Hung

Jonathan Backer

Jonathan Bigalbal

Justin Walker

Kevin Jefferson

Kevin Lo

Kit Chan

Mark Yao

Matthew Byward

Matthew Jensen

Michael Choung

Michael Jackson

Minh Do

Phillip Semenik

Pierre Shorette

Raymond Hsiao

Robert Scott

Sergio Terrazas

 

Configuration Testing:

 

Randy Linch

Jaime Rios

Afolabi Akibola

Jason Perry

Andrew Ebert

Robert Gardner

Min Huang

Mark Jihanian

Jack Yao

 

Compatibility Testing:

 

Rey Castillo

Bob Eatmon

Peter Elmore

Don. Carroll

Jonathan Backer

Matthew Jensen

James Pasque

Raymond Hsiao

Veronica Valdez

 

Lab Tech:

 

Jon Walton

Stephen Yang

Richard Benavides

Jeffery Kuhn

 

Special Thanks:

 

Jim Wilson

Michael Pole

Peter Della Penna

Shari Lindholm

James Shaw

Tracy Gibbs

 

 

XI. CONTACTING SIERRA

=====================

 

CONTACTING SIERRA

 

A) Customer Service, Support, and Sales

B) Technical Support

C) End User License Agreement (EULA)

 

 

A) CUSTOMER SERVICE, SUPPORT AND SALES

 

United States

U.S.A. Sales Phone: (800) 757-7707 or (310) 649-8008

Hours: Monday-Friday 8 AM to 4:30 PM PST

 

International Sales: (310) 649-8008

Hours: Monday-Friday 8 AM to 4:30 PM PST

Fax: (310) 258-0744

 

Sierra Entertainment, Inc.

6060 Center Drive

6th Floor

Los Angeles, CA 90045

Phone: (800) 757-7707 or (310) 649-8008

Fax: (310) 258-0744

http://www.sierra.com

 

On-Line Sales

Internet USA: http://www.sierra.com

 

 

B) TECHNICAL SUPPORT

 

North America

 

Sierra Entertainment offers a 24-hour automated technical support line with

recorded answers to the most frequently asked technical questions. To access

this service, call (310) 649-8033, and follow the recorded instructions to

find your specific topic and resolve the issue. If this fails to solve your

problem, you may still write or fax us with your questions, or contact us

via our Web site - http://support.vugames.com

 

Sierra Entertainment

Technical Support

4247 South Minnewawa Avenue

Fresno, CA 93725

 

Main: (310) 649-8033

Monday-Friday, 8:00 A.M. - 4:45 P.M. PST

Fax: (310) 258-0755

http://support.vugames.com

 

 

C) END USER LICENSE AGREEMENT (EULA)

 

YOU SHOULD CAREFULLY READ THE FOLLOWING END USER LICENSE AGREEMENT BEFORE

INSTALLING THIS SOFTWARE PROGRAM. BY INSTALLING OR OTHERWISE USING THE

SOFTWARE PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, PROMPTLY RETURN THE

UNUSED SOFTWARE PROGRAM TO THE PLACE OF PURCHASE OR CONTACT SIERRA

ENTERTAINMENT, INC. CUSTOMER SERVICE AT (310) 649-8008 FOR A FULL REFUND

OF THE PURCHASE PRICE WITHIN 30 DAYS OF THE ORIGINAL PURCHASE.

 

This software program (the “Program”), any printed materials, any on-line

or electronic documentation, and any and all copies and derivative works of

such software program (including materials created with a so called level

editor, if included) and materials are the copyrighted works of Monolith

Productions, Inc. (“Monolith”) and Sierra Entertainment, Inc., a division

of Vivendi Universal Games, Inc. All rights reserved, except as expressly

stated herein. All use of the Program is governed by the terms of this End

User License Agreement provided below ("License Agreement"). The Program is

solely for use by end users according to the terms of the License Agreement.

Any use, reproduction or redistribution of the Program not in accordance

with the terms of the License Agreement is expressly prohibited.

 

END USER LICENSE AGREEMENT

 

1. Limited Use License. Sierra Entertainment, Inc. (“Sierra ”)

hereby grants, and by installing the Program you thereby accept,

a limited, non-exclusive license and right to install and use one

(1) copy of the Program for your use on either a home, business

or portable computer. In addition, the Program may have a

multi-player capability that allows users to utilize the Program

over the Internet via gamespy.com or another gaming network

designated by Sierra. Use of the Program over gamespy.com is

subject to your acceptance of gamespy.com’s or such other gaming

network’s Terms of Use Agreement. The Program may also contain a

Level Editor (the “Editor”) that allows you to create custom

levels or other materials for your personal use in connection

with the Program (“New Materials”). All use of the Editor or

any New Materials is subject to this License Agreement. The

Program is licensed, not sold. Your license confers no title or

ownership in the Program.

 

2. Ownership. All title, ownership rights and intellectual property

rights in and to the Program and any and all copies thereof

(including but not limited to any titles, computer code, themes,

objects, characters, character names, stories, dialog,catch

phrases, locations, concepts, artwork, animations, sounds,

musical compositions, audio-visual effects, methods of operation,

moral rights, any related documentation, and “applets”

incorporated into the Program) are owned by Monolith, Sierra or

their licensors. The Program is protected by the copyright laws

of the United States, international copyright treaties and

conventions and other laws. All rights are reserved. The Program

contains certain licensed materials and Monolith and its

licensors may protect their rights in the event of any violation

of this Agreement.

 

3. Responsibilities of End User.

A. Subject to the Grant of License hereinabove, you may not,

in whole or in part, copy, photocopy, reproduce,

translate, reverse engineer, derive source code, modify,

disassemble, decompile, create derivative works based on

the Program, or remove any proprietary notices or labels

on the Program without the prior consent, in writing, of

Sierra.

B. The Program is licensed to you as a single product. Its

component parts may not be separated for use on more than

one computer.

C. You are entitled to use the Program for your own use, but

you are not entitled to:

(i) sell, grant a security interest in or

transfer reproductions of the Program to

other parties in any way, nor to rent,

lease or license the Program to others

without the prior written consent of Sierra.

(ii) exploit the Program or any of its parts for

any commercial purpose including, but not

limited to, use at a cyber café, computer

gaming center or any other location-based

site. Sierra may offer a separate Site

License Agreement to permit you to make the

Program available for commercial use.

Please contact Sierra for details;

(iii) host or provide matchmaking services for

the Program or emulate or redirect the

communication protocols used by Sierra in

the network feature of the Program, through

protocol emulation, tunneling, modifying or

adding components to the Program, use of a

utility program or any other techniques now

known or hereafter developed, for any

purpose including, but not limited to

network play over the Internet, network play

utilizing commercial or non-commercial

gaming networks or as part of content

aggregation networks without the prior

written consent of Sierra;

(iv) create or maintain, under any circumstance,

more than one simultaneous connection to

gamespy.com. All such connections to

gamespy.com, whether created by the Program

or by other tools and utilities, may only be

made through methods and means expressly

approved by Sierra Entertainment, Inc.

Under no circumstances may you connect, or

create tools that allow you to connect to

gamespy.com’s private binary interface or

interfaces other than those explicitly

provided by Sierra Entertainment, Inc.

for public use.

 

4. Program Transfer. You may permanently transfer all of your rights

under this License Agreement, provided the recipient agrees to

the terms of this License Agreement and you agree to remove the

Program from your home or portable computer.

 

5. Termination. This License Agreement is effective until terminated.

You may terminate the License Agreement at any time by destroying

the Program. Sierra may, at its discretion, terminate this

License Agreement in the event that you fail to comply with the

terms and conditions contained herein. In such event, you must

immediately destroy the Program.

 

6. Export Controls. The Program may not be re-exported, downloaded

or otherwise exported into (or to a national or resident of) any

country to which the U.S. has embargoed goods, or to anyone on

the U.S. Treasury Department’s list of Specially Designated

Nationals or the U.S. Commerce Department’s Table of Denial

Orders. By installing the Program, you are agreeing to the

foregoing and you are representing and warranting that you are

not located in, under the control of, or a national or resident

of any such country or on any such list.

 

7. Limited Warranty. Sierra and Monolith expressly disclaim any

warranty for the Program, Editor and Manual(s). The Program,

Editor and Manual(s) are provided "as is" without warranty of

any kind, either express or implied, including, without

limitation, the implied warranties of merchantability, fitness

for a particular purpose, or noninfringement. The entire risk

arising out of use or performance of the Program and Manual(s)

remains with the User, however Sierra warrants up to and

including 90 days from the date of your purchase of the Program

that the media containing the Program shall be free from defects

in material and workmanship. In the event that the media proves

to be defective during that time period, and upon presentation

to Sierra of proof of purchase of the defective Program, Sierra

will at its option 1) correct any defect, 2) provide you with

a product of equal or lesser value, or 3) refund your money.

Some states do not allow the exclusion or limitation of implied

warranties or liability for incidental damages, so the above

limitations may not apply to you.

 

8. Limitation of Liability. NEITHER MONOLITH, SIERRA, VIVENDI

UNIVERSAL GAMES, INC., OR THEIR PARENTS, SUBSIDIARIES

OR AFFILIATES, SHALL BE LIABLE IN ANY WAY FOR LOSS OR DAMAGE

OF ANY KIND RESULTING FROM THE USE OF THE PROGRAM OR USE OF

GAMESPY.COM INCLUDING, BUT NOT LIMITED TO, LOSS OF GOODWILL,

WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL

OTHER COMMERCIAL DAMAGES OR LOSSES. ANY WARRANTY AGAINST

INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE

UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE STATE

STATUTE IS EXPRESSLY DISCLAIMED. FURTHER, SIERRA ENTERTAINMENT,

INC. SHALL NOT BE LIABLE IN ANY WAY FOR THE LOSS OR DAMAGE TO

PLAYER CHARACTERS, ACCOUNTS, STATISTICS OR USER PROFILE

INFORMATION STORED ON GAMESPY.COM. I UNDERSTAND AND ACKNOWLEDGE

THAT SIERRA ENTERTAINMENT, INC. CANNOT AND WILL NOT BE

RESPONSIBLE FOR ANY INTERRUPTIONS OF SERVICE ON GAMESPY.COM

INCLUDING, BUT NOT LIMITED TO ISP DISRUPTIONS, SOFTWARE OR

HARDWARE FAILURES OR ANY OTHER EVENT WHICH MAY RESULT IN A LOSS

OF DATA OR DISRUPTION OF SERVICE. Some states do not allow the

exclusion or limitation of incidental or consequential damages,

or allow limitations on how long an implied warranty lasts, so

the above limitations may not apply.

 

9. Equitable Remedies. You hereby agree that Monolith and/or Sierra

would be irreparably damaged if the terms of this License

Agreement were not specifically enforced, and therefore you

agree that Monolith and/or Sierra shall be entitled, without

bond, other security, or proof of damages, to appropriate

equitable remedies with respect to breaches of this License

Agreement, in addition to such other remedies as Monolith and/or

Sierra may otherwise have available to it under applicable laws.

In the event any litigation is brought by either party in

connection with this License Agreement, the prevailing party in

such litigation shall be entitled to recover from the other

party all the costs, attorneys’ fees and other expenses

incurred by such prevailing party in the litigation.

 

10. Limitations on License. Nothing in this License Agreement shall

preclude you from making or authorizing the making of another

copy or adaptation of the Program provided, however, that (1)

such new copy or adaptation is created as an essential step in

your utilization of the Program in accordance with the terms of

this License Agreement and for NO OTHER PURPOSE; or (2) such

new copy or adaptation is for archival purposes ONLY and all

archival copies are destroyed in the event of your Transfer of

the Program, the Termination of this Agreement or other

circumstances under which your continued use of the Program

ceases to be rightful.

 

11. Miscellaneous. This License Agreement shall be deemed to have

been made and executed in the State of California and any

dispute arising hereunder shall be resolved in accordance with

the law of California. You agree that any claim asserted in any

legal proceeding by one of the parties against the other shall

be commenced and maintained in any state or federal court

located in the State of California, County of Los Angeles,

having subject matter jurisdiction with respect to the dispute

between the parties. This License Agreement may be amended,

altered or modified only by an instrument in writing, specifying

such amendment, alteration or modification, executed by both

parties. In the event that any provision of this License

Agreement shall be held by a court or other tribunal of

competent jurisdiction to be unenforceable, such provision will

be enforced to the maximum extent permissible and the remaining

portions of this License Agreement shall remain in full force

and effect. This License Agreement constitutes and contains the

entire agreement between the parties with respect to the subject

matter hereof and supersedes any prior oral or written

agreements.

 

----------------------------------------------------------------------------

 

© 2003 Monolith Productions, Inc. All rights reserved.

 

Contract J.A.C.K. and Cate Archer are trademarks of Monolith Productions, Inc.

 

Development by Monolith Productions, Inc.

 

Sierra and the Sierra logo are registered trademarks or trademarks of Sierra

Entertainment , Inc. in the U.S. and/or other countries.

 

No One Lives Forever, Vivendi Universal Games and the Vivendi Universal Games

logo are trademarks of Vivendi Universal Games, Inc.

 

This product contains Jupiter Technology licensed from Touchdown Entertainment,

Inc. © 2003 Touchdown Entertainment, Inc. All rights reserved.

 

NVIDIA, the NVIDIA Logo, NVIDIA The Way It's Meant to be Played Logo and other

NVIDIA marks are trademarks of NVIDIA Corporation in the United States and other

countries.

 

Uses Bink Video. Copyright ©1997-2003 by RAD Game Tools, Inc.

 

MPEG Layer-3 audio coding technology licensed from Fraunhofer IIS and Thomson

multimedia.

 

Windows is a registered trademark of Microsoft Corporation.

 

Pentium is a registered trademark of Intel Corporation.

 

The ratings icon is a trademark of the Interactive Digital Software Association.

 

Any other trademarks are the property of their respective owners.

 

Earth, Moon, and Sun source photos courtesy of the National Aeronautics and Space

Administration (NASA).

 

Thanks for playing Contract J.A.C.K.!

 

 

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